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Tuesday, December 6, 2011

HELP DESK


POWERCORDS
Q My powercord is frayed and in pretty bad shape.  Can I get a new one?  Will it come out of my budget?
A There is good news for you!  The procedure to get a new powercord is extremely easy!  Simply email Angela with technology and she will inner office you a new one.  All they need from you is that you return your damaged one back to them as they do get a replacement for each damaged cord free of charge.  Please include your computers serial number with your damaged cord.  It is the number on the bottom of your computer starting with 2009-.

HELP!  MY BATTERY WON’T HOLD A CHARGE
Q My computer battery does not last very long after I unplug it.  What are my options?
A Unlike powercords, batteries DO cost the district money. It’s been two and half years since we purchased the current set of staff laptops.  Typically, laptop batteries only last about 18-24 months.  So, I know a lot of staff members are having trouble with their batteries.  We don’t have a blanked policy on replacement, but our rule of thumb is that if the battery won’t last more than 20 minutes or so, we’ll replace it.   However, if you are not significantly inconvenienced by a short battery life, keeping your current battery will save the district money and will not damage your computer in any way.  So, I ask that you only request a replacement if you truly feel the short charge time is getting in the way of your work.  Please also keep in mind that we will be replacing staff laptops this summer.  So, you’ll only have these computers for the rest of this school year.
If you need to replace your battery, please contact Angela Sleeper via email or phone – 848 5240.  She handles the process of getting the new batteries out and getting the old ones back for recycling.  Because we going to refresh staff computers with a new model next year, we don’t want to stock a ton of these batteries for the current models.  So, please be patient with us as we have to order more if we run out of stocked batteries.