The Help Desk

The Help Desk

GETTING HELP FROM TECHNOLOGY

Q Are there things I can do when I am having troubles with my computer to help the technicians and speed up the process at the same time?

A There absolutely is!  The sooner that a technician can actually see what is going on, the faster they will be able to trouble shoot that problem for you.  Here are a couple of things you can do:

1. Error Messages: Copy and paste any error message that comes up on your screen and email it to one of our techs.  Those error messages that pop up are more than just annoying, they acutally contain a lot of very important information as to what is happening with your computer. 

2.  Print Screen:  Our techs can figure out a lot about what is going on by actually seeing what you are seeing, not just getting a description of what you are seeing over the phone or through and email.  There are a couple of ways to do this:
            A.  On your keyboard, to the right of your F12 key, there is a key that will say PrtScr.  By hitting that button, it serves as a “copy” so you will need to open up an email and do either a right click “paste” or do keyboard shortcut Ctrl V. 
            B.  If you don’t want to copy and paste your whole computer screen (desktop and all), you can do a screen shot just of your open window.  You can accomplish this by hitting Alt+PrtScr.